Privacy policy

What we collect

From tradies who sign up: your name, business name, trade, email, and optionally your phone number.

From customers referred by tradies: the customer's name and phone number, so we can text them a review request about the job.

What we do with it

We only ever contact the customers a tradie refers to us, and only about the job that tradie did for them. We don't buy lists, we don't cold-spam anyone's customers, and we don't sell or share data with anyone.

Each customer gets a maximum of two text messages: one review request and one polite follow-up.

How long we keep it

Review requests that are finished (a review was left, or the customer told us they weren't happy) are automatically deleted after 90 days.

If a customer replies STOP, we record only their number on a do-not-contact list so we can honour the opt-out permanently.

Your rights

Anyone, tradie or customer, can text us at any time to see what we hold about them, correct it, or have it deleted.

Customers can opt out of all future messages by replying STOP to any text.

Where it's stored

Account sign-in is handled by Clerk, and data is stored on Neon Postgres hosted on Vercel infrastructure. Both are reputable providers with their own security programs.